Houle Electric Limited
  • 08-Jan-2020 (PST)
  • Victoria, BC, CAN
  • Full Time

About Houle Electric:

Houle is BC's most trusted name in electrical contracting. Founded in 1944, Houle prides itself on a tradition of excellence for our industrial, commercial and institutional customers. In addition to electrical contracting, we are renowned for our project management & design skills across all of our divisions including Security, Data Networks, Automated Controls and Electrical Preventative Maintenance. We also provide service calls to businesses and home owners, including 24-hour emergency service.

About the position:

Currently, we are seeking a full time Operator to join our Houle Operations Centre in Victoria. This is an overnight position, see below for shift schedule.

Your duties and responsibilities will include:

  • Answering inbound call traffic and initiating any outbound calls that may be required (no telemarketing involved)
  • Provide friendly and efficient customer service
  • Accurate and timely dispatching of all calls received in direct relation to our customer's needs and guidelines
  • Email monitoring and dispatching
  • Alarm monitoring and dispatching
  • Data entry including customer account maintenance, service schedule management, etc
  • Tier 1 support for any user concerns and Tier 2 or supervisor escalation when required
  • Interoffice communication and reporting


The ideal candidate will possess the following qualifications:

  • 2+ years of experience in a customer oriented position with strong data entry/keyboarding skills
  • Experience in the security or construction industry is an asset
  • Experience using various computer systems and different software suites is an asset
  • Must pass a criminal background check and obtain a Government of British Columbia Alarm Monitoring License
  • Exceptional customer service and phone manner
  • Fluent written and spoken English
  • Minimum High School Diploma
  • Typing efficiency of 40+ WPM
  • Ability to learn new software quickly
  • Critical thinking and multitasking
  • Scheduling flexibility/team work

This is a full time position compromised of fixed 10 hour overnight shifts which run from 10:00pm to 8:00am.

This position starts at $16.00 per hour and includes eligibility to enroll in Group Benefits, RRSP program and other perks. Please note that we offer a shift pay differential of $2 per hour for overnight shifts. There is opportunity for advancement based on past experience and job performance.

You have a 'can do' attitude and are always willing to learn. You are a bright, ambitious, honest, and straight forward professional. Your personable nature will fit well within the friendly working environment.

To apply, please visit https://www.houle.ca/current-career-opportunities/ and click on the listing for "Overnight Operator". Opportunity will remain open until filled.

Houle Electric Limited
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